To gain access to student information, you must first obtain consent from the student because your student's records are private and confidential. After consent is given and you are an authorized user on your student's account, you are then granted access to student information through Joe'SS, where you can access information regarding your student's academics, financial aid, billing and more. Read below about the Family Educational Rights and Privacy Act (FERPA) and the process for you to become an authorized user on your student's account. You can find additional information about FERPA on this page of the university registrar site.
Family Educational Rights and Privacy Act (FERPA)
FERPA maintains that a student's educational and financial records are private and confidential. The information in these records may only be released with consent from the student.
Your student may choose to grant you direct and authorized online access as an Additional Authorized Access (AAA) user. By adding you to the Additional Authorized Access account, your student is granting the university permission to share specified records with you. Students have the right to revoke this access at any time.
How to become an authorized user
Students have complete control over who they authorize to access their student account information. Below outlines steps for students to authorize up to five users on their account.
The student must complete the following process to grant access to up to five authorized users:
1. Login to Joe’SS
2. Select Personal Information to access Information Privacy:
- Navigate to Additional Authorized Access to grant online access to Joe'SS OR
- Navigate to FERPA Release to grant verbal access
3. Add member by entering the additional user’s name and email for AAA permission or name and phone for FERPA permission.
4. Select the appropriate Access Granted selections.
5. Save changes.
If your student grants access, you will receive an email granting you access to Additional Authorized Access (AAA) and will provide login directions. You have 24 hours to create an account before the link contained in the email expires.
Once access is granted and an account is created, users can view student information in Joe’SS, which may include the following:
Student account information: Grants access to view current and past financial activity, e-billing, 1098T information and the ability to make online payments.
Academic information: Grants access to view class schedule, grades and transfer credit information.
Directory information: Grants access to view address, email and phone numbers.
Financial aid: Grants access to information about awards, loans, scholarships, fellowships and work study jobs that the student has been offered or accepted.
Additional Authorized Access (AAA) grants online access through Joe'SS. In order to discuss information over the phone, in person (without the student) and over email, your student would also need to complete the FERPA tab in Joe'SS. This is located in the same location to grant Additional Authorized Access.
Follow Student Financial Assistance